Data Privacy Policy
This privacy policy explains how SyncroNexis d.o.o. collects, uses, and protects your personal data when you visit our website or use our services.
Last updated: 15th January 2026
Data Controller
SyncroNexis d.o.o., registered at Tržaška cesta 126, 1074 Ljubljana, Slovenia (Registration Number: 8525346127, VAT: SI85236974) is the data controller responsible for your personal data. You can contact us regarding data protection matters at privacy@syncronexis.world or by phone at +386 16771635.
Data We Collect
The data we collect depends on how you interact with our services. We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and company details when you submit enquiries or register for our services
- Usage Data: Information about how you use our website and platform, including IP addresses, browser type, pages visited, and time spent on our site
- Fitness Data: When using our analytics platform, we process fitness-related data that you or your clients input, including performance metrics, training logs, and progress measurements
- Communication Records: Records of correspondence when you contact our support team or participate in customer feedback surveys
- Technical Data: Device information, operating system, browser version, and other technical details necessary for service delivery
How We Use Your Information
We use of your data is based on legitimate business interests, contractual necessity, and your consent where required. Specifically, we use your information to:
- Provide and maintain our fitness analytics platform and related services
- Process your enquiries and provide customer support
- Improve our platform functionality and develop new features
- Send you service updates, security alerts, and administrative communications
- Conduct analytics to understand user behaviour and improve user experience
- Comply with legal obligations and protect our legitimate business interests
- With your consent, send marketing communications about our services and industry insights
Cookies and Tracking Technologies
We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our Cookie Policy.
Data Sharing and Disclosure
We do not sell your personal data to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our platform, processing payments, or providing customer support
- Legal Requirements: When required by law, court order, or to protect our rights and the safety of our users
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity
- With Your Consent: When you explicitly consent to sharing your information for specific purposes
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Specifically:
- Contact and enquiry data is retained for up to 3 years from your last interaction with us
- Platform usage data is retained for the duration of your subscription plus 1 year for support purposes
- Financial records are retained for 7 years to comply with accounting regulations
- Marketing consent records are retained until you withdraw consent or for 3 years of inactivity
Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete personal data
- Right to Erasure: Request deletion of your personal data in certain circumstances
- Right to Restrict Processing: Request that we limit how we process your personal data
- Right to Data Portability: Request a copy of your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests or for direct marketing purposes
- Right to Withdraw Consent: Withdraw consent for processing activities that require consent
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection principles.
International Data Transfers
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When such transfers occur, we ensure appropriate safeguards are in place, including adequacy decisions by the European Commission or standard contractual clauses.
Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.
Contact Information
If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us:
You also have the right to lodge a complaint with the Slovenian Information Commissioner (Informacijski pooblaščenec) if you believe we have not handled your personal data in accordance with data protection law.